Why Work for us?

We’re big on the telco scene; we’re the number one partner to leading Internet Exchanges, we have a huge global network providing wholesale carrier solutions and an impressive Cloud partner portfolio.

IX Reach is growing quickly and we’re looking to recruit high calibre people in all areas of business to help grow and maintain our impressive list of customer names as well as the company as a whole on a global scale.

We offer support, training and development with an opportunity to build a solid and rewarding career within Internet infrastructure and software.

What Can We Offer?

• Private healthcare – to keep you fit and healthy!

• Pension contributions – for when you’re done with working!

• Free snacks/drinks/fruit – just like Google!

• 25 days holiday (+bank holidays) – everyone likes a vacay!

• One extra day off for your birthday – you might even get cake!

• Monthly 1-2-1s for personal development – climb that corporate ladder!

• Career progression – …same as above!

• Regular work social events – face to face > email… fact!

• Great colleagues – this one shouldn’t need any explanation!

We’re always interested in hearing from bright, talented and progressive folk. We pride ourselves on ensuring that our team reach their maximum potential!

Scroll through the open roles below – if we haven’t got anything open or nothing suits your skillset, please email your CV into: hr@ixreach.com

Position: NOC Engineer
Team: Operations
Reports to: NOC Team Leader
Date: 18/3/2019
Location: Heald Green, Cheadle
Type: Permanent
Hours: Shift basis – 8am – 5pm/4pm – 1am

IX Reach is looking for exceptional and talented engineers to join our growing operations team based in the Cheadle HQ!

The Role

The operations team are at the heart of what we do, dealing with our customers and suppliers on a day to day basis ensuring we exceed expectations across the board. You’ll be fully exposed to a full range of technologies; such as MPLS (LDP/RSVP), IGP (BGP/OSPF) and DWDM across a multitude of vendors. We’re looking for confident individuals who are happy to take ownership of faults from being reported to full resolution. You will be a key team player, willing to support others and assist wherever necessary to achieve team goals.You will have strong analytical skills, being able to investigate faults to ensure quick and correct resolution whilst being developed by the engineering and architecture teams on a daily basis. You will have a strong customer service background, being able to handle tough situations when complex network issues arise. You will be able to manage customer communication in times of urgency and planned maintenances, supporting the customer journey through IX Reach.

  • Be our customers direct point of contact, from initial query to final resolution. Providing excellent communication and customer service skills
  • Proactively manage and troubleshoot all customer issues – changes, faults and queries in line with business processes
  • Build up key customer relationships, develop an ongoing rapport and build trust in the IX Reach brand
  • Investigate technical faults up to skill level, requesting assistance from other technical engineers but taking full ownership of resolution
  • Escalate complex issues outside your team and to any third parties in a professional and timely manner ensuring incidents are kept within strict SLA timescales
  • Act as a central point and communication point between customers and other non-customer facing departments
  • Help ensure accurate and detailed information of the global IX Reach network in company systems. Helping to complete requested reports both internal and customer facing
  • Seek continuous improvement on both a personal and departmental operating process level

Your Skills

  • Strong customer service skills, excellent written and verbal communication
  • Ability to build and maintain strong working relationships with customers and team members
  • Understanding of the TCP/IP stack
  • Basic understanding of Layer 2 and Layer 3 protocols such as 802.1Q, OSPF and BGP
  • Basic understanding of IXP and Tier 1 providers
  • Knowledge of both Juniper and Extreme networking equipment
  • Ability to accurately read log output and provide information in escalation cases for the engineering and architecture teams
  • Ability to use technical monitoring platforms such as SNMP and Netflow and able to read traffic profiles and analyse a change in pattern
  • A flexible and positive attitude, happy to suggest change in an ever developing business
  • Looking to build a career in your field
  • Driving licence would be beneficial due to the office’s location

If you are interested in the above role, then please email your cv into hr@ixreach.com with the title “NOC Engineer Role”.