Come and join us!
Have a look though the job description below and if it sounds like we need you, email your CV to firstname.lastname@example.org. Keep in mind we are a growing company, so if this role doesn’t suits your strengths, don’t be deterred; we’ll be adding new positions so keep checking back! You can also send in your CV to us to keep on file until something comes up!
Position: NOC Engineer
Reports to: NOC Team Leader
Location: Heald Green – Cheadle
Hours: Shift basis – 8am – 5pm/4pm – 1am
IX Reach are looking for exceptional and talented engineers to join our growing operations team based in our HQ in Cheadle.
IX Reach is a global provider of network services including direct interconnection to all major cloud providers, IX remote peering, low latency high-speed point-to-point/multipoint capacity, metro and DWDM in major cities, enterprise business IP, BGP transit, and colocation to enterprises and carriers.
IX Reach offers a cost effective portfolio of tailored network services, enabling carriers, ISPs, content providers to quickly and easily increase their network footprint without the need to invest in their own infrastructure.
The operations team are at the heart of what we do, dealing with our customers and suppliers on a day to day basis ensuring we exceed expectations across the board. You’ll be fully exposed to a full range of technologies; such as MPLS (LDP/RSVP), IGP (BGP/OSPF) and DWDM across a multitude of vendors. We’re looking for confident individuals who are happy to take ownership of faults from being reported to full resolution. You will be a key team player, willing to support others and assist wherever necessary to achieve team goals.
You will have strong analytical skills, being able to investigate faults to ensure quick and correct resolution whilst being developed by the engineering and architecture teams on a daily basis. You will have a strong customer service background, being able to handle tough situations when complex network issues arise. You will be able to manage customer communication in times of urgency and planned maintenances, supporting the customer journey through IX Reach.
We can offer you strong development, regular technical 1-2-1s with senior engineers and exposure to a range of service provider network technologies.
What Can We Offer?
• Regular work social events.